1. Check-in / Check-out
Check-in time after 14:00pm Check-out time before 12:00pm (non-member) 13:00 (member)

2. Early Check-in and Late Check-out
Early check-in and late check-out maybe available, please contact front desk. Additional charges may apply.

3. Extra Bed
Children 0 -12 years occupying the same room with at least one adult and using existing bedding are Free of Charge.
Additional charges will apply if extra beds are required.

4. Non Smoking
For the comfort of our guests, all bedrooms are designated as non-smoking and the hotel appreciates the co-operation of its guests.

5. Damage
We reserve the right to charge you for any damage done to your room & within the compound of the hotel during your stay or for any items that are missing or damage when you leave.

6. Pets Policy
No pets, guide dogs allowed.

7. Restricted Items Policy
No drugs, fire arm, durians, any electrical appliances and/or equipment for heating and/or cooking purpose allowed.

8. Privacy
We take our customer’s privacy very seriously. We absolutely do not share information about our guests with others.

9. Guest’s Belongings
We will not be responsible for loss or damage of property left in Guest’s room during Guest’s stay. Guests are advised to obtain insurance to cover curtailment, and loss of luggage, personal effects, damage, personal injuries and money/valuable belongings.

10. Wireless
The hotel provides complimentary wireless facilities. Please approach reception for the issue of the access code. Conditional apply.

11. Inappropriate Behavior
Should any actions by a guest be deemed inappropriate by our staff, or if any inappropriate behavior is brought to the attention of our staff, the hotel reserves the right, after any allegations have been investigated, to take action against the guest.

12. Changes to the these Terms & Conditions
We reserve the right to cancel, amend or vary the arrangements or add to these Terms and Conditions at any time without prior notice.

13. Reservation
• Upon receiving the booking, the hotel will charge the full stay amount.
• Rates are quoted in Malaysian Ringgit (RM / MYR) and inclusive of Good & Service Tax (GST)
• A credit Card number with valid expiry date is required to confirm this booking.

14. Cancellation
This is a non-refundable booking
• The booking cannot be cancelled
• The booking cannot be amend
• Once booking is received the hotel will charge full payment to the credit card for the whole stay.

15. No-Show / Shorten Stay
• Full stay per room will be charged on your credit card for NO SHOW
• No refund in full or in part will be made for un-utilized services included in the package or for shorten stay and no-show